12th Commerce - Chapter 18 - Book Back & Creative One Mark Questions - Free Online Test

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Every complaint shall be heard as expeditiously as possible and endeavour shall be made to decide the complaint within a period of ____from the date of receipt of notice by opposite party where the complaint does not require analysis or testing of commodities and within____, if it requires analysis or testing of commodities.

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3 Months, 5 months
None of these
30 days, 90 days
45 days, 90 days

Which one of the following statements about the Consumer Protection Act 1987 is false?

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The Act places strict liability for defective products on a number of possible defendants.
The Act imposes liability on businesses and private individuals.
Liability under the Act cannot be limited or excluded.
The Act came into force on 1 March 1988 and applies to damage caused by defective goods circulated after that date.

The President of National CDRC shall be a person who is or has been

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A Judge of the High Court
A Chief Justice of the High Court
A Judge of the Supreme Court
A well known jurist

Primary motive for business activities should not lead to conclude that profit is the ________________________

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Growth
Sole objective
Sole conclusion
Revenue

The potential defendants under the Consumer Protection Act 1987 are:

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Producer, own brander, importer from outside the EU.
Producer, importer from outside the EU, and supplier.
Producer, own brander, importer from outside the EU, and supplier.
Own brander, importer, and supplier.

Jurisdiction of district for is rupees

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Up to twenty lac
Exceed 50 lac
Exceed twenty lac
Twenty to fifty lac

The District Forum can entertain complaints where the value of goods or services and the compensation if any claimed is less than

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Below `20,00,000
Below `50,00,000
Below `40,00,000
Below `10,00,000

As per section 2(1)(nnn) of Consumer Protection Act 1986, 'restrictive trade practice' include (i) delay beyond the period agreed to by a trader in supply of goods or in providing the services which has led to rise in the price (ii) any trade practice which requires a consumer to buy, hire or avail of any goods or services as condition precedent to buying, hiring or availing of other goods or services

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None of the above
i) Only
Both (i) & (ii)
(ii) Only

The Chairman of the National Consumer Disputes Redressal Council is ______

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President of India
None of the above
Prime Minister
Serving or Retired Judge of the Supreme Court of India.

How many non-official members can be nominated by the Central Government to the State Consumer Protection Council.

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The State Commission can entertain complaints where the value of the goods or services and the compensation, if any claimed exceed

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`20 lakhs but does not exceed `1 crore
`3 lakhs but does not exceed `5 lakhs
`2 lakhs but does not exceed `5 lakhs
`4 lakhs but does not exceed `20 lakhs

The Chairman of the State Consumer Protection Council is _____

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Chief Minister
Judge of a High Court
Finance Minister
None of the above

A consumer has to be protected against

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Defects of product
All of the above
Unfair and restrictive trade practices
Deficiencies of product

The International Organisation of Consumers Unions (IOCU) was first established in

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1987
1965
1967
1960

Redressal Agencies comes under which consumer protection act?

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All of these
District forum
State commission
National commission

The National Consumer Disputes Redressal Commission has jurisdiction to entertain complaints where the value of goods/services complained against and the compensation, if any, claimed is

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Exceeding ` 10 lakhs
Exceeding ` 12 lakhs
Exceeding `1 crore
Exceeding ` 5 lakhs

As per section 2(1)(c) of Consumer Protection Act 1986, "complaint" means any allegation in writing made by a complaint that a trader or service provider has charged for the goods or service a price in excess of the price (a) fixed by or under any law for the time being in force (b) displayed on the goods or any package containing such goods (c) displayed on the price list exhibited by him (d) agreed between the parties;

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(a), (b) & (d)
(a), (b), (c) & (d)
(a), (b) & (c)
(a), (c) & (d)

Apeal against the district forum can be done in...........

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National forum
High court
State forum
Supreme court

The complaint shall ordinarily be decided within

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Thirty days from the date on which the complaint was received
No time limit
Twenty one days from the date on which the complaint was received
Forty five days from the date on which the complaint was received

Apeal against the national forum can be done in...........

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District court
Supreme court
High court
State forum

Consumer awareness covers the following:

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Consumer awareness about price, quality, and expiry date of the product
All of the above
Consumer awareness about Maximum Retail Price (MRP)
Consumer awareness about Fair Price Shop

Complaints can also be filed by the

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State Government
Central Government
A group of consumers
All of the above

Provided that the minimum amount of sum so payable shall not be less than ____ of the value of such defective goods sold or services provided, as the case may be to such consumers

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None of these
5%
Rs 25000/-
10%

The number of official and non-official members in District Consumer Protection Council is prescribed by ...............

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Governor of the State
State Government
Central Government
State High Court

The Consumer Protection Act 1987 places strict liability for defective products on a number of defendants. What does strict liability mean in this context?

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The burden of proof is reversed and it is up to the defendant to prove he was not at
Liability is imposed on a defendant without the claimant having to prove any intention provided the claimant can show there was negligence.
Liability is imposed on a defendant without the claimant having to prove any intention or negligence on the part of the defendant.
A defendant will only be liable if he is at fault.

Which one of the following property losses is recoverable under the Consumer Protection Act 1987?

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Damage to private and business property over £275 (but not damage to the product itself).
Damage to the defective product and all other property over £275.
Damage to the defective product only.
Damage to private property over £275 (but not damage to the product itself or to business property).

Which of the following products are not covered under the Consumer Protection Act 1987?

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Aircraft.
Electricity.
Buildings.
Unprocessed agricultural produce.

A consumer is not satisfied with district forum. In how many days he can challenge the same and approach the State Commission?

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20 days
30 days
70 days
50 days

Object of the central council is

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The right to be protected against the marketing of goods which are hazardous to life and property
The right to be assured, wherever possible access to a variety of goods at competitive prices
The right to heard and to be assured that consumer interests will receive due consideration appropriate fora
All the above
The right to informed about the quality , quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices