Cant upload anything

Dear all!

Cant upload files like the attached smaller then 16 MB anymore. 



BV52's picture

Hi D,

Can you please check this thread and verify if you are having the same issue? If so we are still trying to isolate that issue. If you have a different issue please provide the following:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!


It seems that Chrome somehow is blocking uploading, in Explorer it went well

BV52's picture

Hi D,

This is a possibility, the biggest problem for our core team is that we are unable to reproduce the issue. We are still isolating the issue to be able to find a solution.


fnoks's picture


We have several users reporting the same problem - i.e: upload of files through Chrome 69 fails.  We have tried the same operation on the same Chrome version on several different operating systems, but are not able to reproduce.

What we see from the input we have gotten from the different H5P users reporting this, is that it seems the H5P site doesn't think you are logged in when the file is sent.

I have come up with a hypothesis that the session cookie is not sent when the file is uploaded, which means the H5P site doesn't think you are logged in (and thus are not allowing file uploads)

Since this doesn't happen for everyone using this Chrome version, it has to be a combination of several things. I can think of two things that can interfere:

  • A chrome extension 
  • Some network equipment

Therefore, it would be great if you could do the following experiments:

  1. Try the file upload when using Chrome's incognito mode (File -> New incognito window). This will disable all chrome extensions.
  2. If incognito mode did not make any difference, could you try to do this with the same computer using another network? E.g: if you're experiencing this at work, could you bring your laptop home, and try there?

Please post your findings here :)