Virtual Tour 360 - page jumps directly to tour

Hello everyone,

I noticed the following in the content type "Virtual Tour":

In Wordpress version 5.3.4 I've added a virtual tour with a 360°-picture as starting scene an embedded it via shortcode in a site (a heading, some paragraphs above, and then the h5p). When I open the link to the site, it jumps directly to the tour and I have to scroll back up to the beginning of the site. 

This happens in any browser and in the desktop version.

As far as I can remember, the problem didn't exist in the beginning, only after adding a reusable block in wordpress above the tour - but I don't see any connection there.

Can anybody help me please, the usability of the site is really suffering from this problem.

Thanks very much,

Ursula

I have the exact same issue with an embedded 360 Tour in a moodle page. As you describe when the page loads it auto jumps to the tour.
Very frustrating as it never use to do this but its been like this now for many months. Would be nice to know if there is a solution for this?

BV52's picture

Hi Everyone,

Do you have a sample page that we can check. So far I am unable to reproduce this issue. It would also help if you can provide the information requested at the top of this forum.

-BV

Hello,

this is a sample page, where the problem occurs:

Sample page: https://www.digidazu.at/sample-page-virtual-tour/

1. When I open the link to the site, it jumps directly to the tour and I have to scroll back up to the beginning of the site. 
2. Wordpress 5.3.4
3. Mobile + Desktop
4. any Browser
5. h5p 1.15.0
6. content type: virtual tour, latest version
7.+8. - no error 
10.+11. - no recent changes made

Thank you for helping!

Unfortunately I am also facing the same issue now.

Ursula, thanks for your sample page - the problem seems to be solved there. What did the trick for you?

My installation is exactly as yours, with current WordPress 5.5.1.

I can't give you any online example because the page is not published yet. Will be published within the next days.But it is clearly the same issue.

DANKE im Voraus für einen kleinen Hinweis, Ursula!

Hi,

I got the same Problem on this page: https://epicenter.academy/digitale-kriminalitaet/

Is there still no fix for this?

Best Daniel

BV52's picture

Hi Daniel,

Unfortunately this is not yet resolved: https://h5ptechnology.atlassian.net/browse/HFP-3218

-BV