Can't use the plugin at all: Invalid Library

Submitted by abdielleon on Wed, 08/16/2017 - 14:33
Forums: 
Installation and server related problems

Hello! I just installed the plugin on two different WP installations on Siteground. 

I can't use the plugin at all: I can't connect to he hubspot and, when I try to upload a h5p file, I get the message: "Invalid library".

On the "libraries"  section, I get no libraries installed at all. I uploaded the attaced h5p file and installed some libraries, but still my plugin doesn't work at all.

Find attached the console error in a screenshot.

Is there any way you could help me? This plugin will definetely be useful for my English School. Thanks!

H5P file: 
Binary Data another-vs-other-2-106843.h5p
BV52's picture

BV52

Wed, 08/16/2017 - 16:31

Hi abdielleon,

I'm sorry to hear that you are having problems installing the H5P. To have a better grasp of the issue can you please re-attach the screenshot and provide the version of WP.

-BV52

abdielleon

Wed, 08/16/2017 - 17:07

Ok! The WP version is 4.8.1. Find attached the image.

Attachments: 
Image icon h5p-error-invalid-library.PNG
tim's picture

tim

Wed, 08/23/2017 - 09:18

Hi,

sorry for the late response. It seems like you're not able to talk to the H5P.org api, there may be several reasons for this. Could you check if you can ping h5p.org, if there are any special firewall or communication rules for the server.