No longer displaying or playing media

Out of a dozen h5p slideshows, one of them no longer reads the media. The host server blames the app. As of now I can no longer see images or play video which previously worked and suddenly does not. This is the response from the host server's "investigation" into the matter:

We would like to inform you that our comprehensive investigation into the matter you raised. After meticulous analysis, it has come to our attention that the root cause of the issue lies with the H5P plugin, the key component responsible for crafting your presentations. Regrettably, it is presently encountering a challenge in accessing the uploaded images.

Furthermore, a detailed review of your website's debug logs has revealed a concerning trend—indications point towards the possible loss or deletion of specific media resources. These anomalies are significantly impacting the seamless functionality of your platform.

You can confirm it via the following screenshot:

https://gyazo.com/33e1f67f4ed862b2eb16a9a43cb0315d

We kindly urge you to undertake a comprehensive review of the availability of media resources within your Moodle environment. This entails a meticulous evaluation of the uploaded images to verify their existence.

Should any media resources be identified as missing, we advise attempting a restoration process. Re-downloading the requisite assets has the potential to rectify the prevailing issue by reintroducing vital elements essential for the H5P plugin's optimal performance.