unable to decode media error

am trying to insert a media file to my presentation i got the following error : "unable to decode media file"

Media file type : mp4

media file size : 2.3 mb

thomasmars's picture

What browser are you in and on what platform ?

Perhaps the file is missing some necessary metadata for the browser.


i am using firefox browser to create a new content presentation.

thomasmars's picture

I think the file is missing some metadata, are you able to upload other video files of the same format ? How about other formats ?

the video that i am trying to upload was with avi extension but since this extension is not available on H5P i convert it to mp4.

how can make sure that my video file is missing some metada

thomasmars's picture

Sorry, I'm not particularly familiar with video conversion.

Are you able to upload other videos that you have converted ? Are you able to play the video in other HTML5 players ? I would try a different converter and google around a bit.