H5P Presentation mp4 video says "video format not supported"
Hi there,
We encountered a problem with the mp4 videos displaying in H5P Presentation activity, our team at the office can see every activity but when our boss tries to showcase our work for a client the videos says "video format not supported". We've tried webm and mp4 formats and it doesn't make any difference.
We spoke to our IT Director and he explained that everything on our server is working perfectly and there isn't any plugin that's missing from our chrome browser. All the browsers have been trailed and still the same result. Our IT Director estimated that it might be ISP influencing the activity.
We are using Moodle combined with H5P.
Could you please investigate this as we think there might be a bug problem with the H5P Presentation activity?
BV52
Wed, 11/14/2018 - 06:27
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Hi Heinzb,In order to give
Hi Heinzb,
In order to give your bug report the best chance of getting answered, please include the following information:
The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!
-BV52
Heinzb
Wed, 11/14/2018 - 07:22
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Hi there,I've answered the
Hi there,
I've answered the points you gave as clear as possible, I hope it helps to establish the bug that we are experiencing:
BV52
Wed, 11/14/2018 - 23:56
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Hi Heinzb,Could you please
Hi Heinzb,
Could you please double check the if there are errors in the browser console. With the recent update to Interactive Video we added CORS (Cross-Origin Resourse Sharing). If you see an error stating something about Access Control Allow Origin your system administrator needs to make changes allow vidoes that were uploaded to be shared.
-BV52
Cross-Origin Resource Sharing
Cross-Origin Resource Sharing