H5P Presentation mp4 video says "video format not supported"
We encountered a problem with the mp4 videos displaying in H5P Presentation activity, our team at the office can see every activity but when our boss tries to showcase our work for a client the videos says "video format not supported". We've tried webm and mp4 formats and it doesn't make any difference.
We spoke to our IT Director and he explained that everything on our server is working perfectly and there isn't any plugin that's missing from our chrome browser. All the browsers have been trailed and still the same result. Our IT Director estimated that it might be ISP influencing the activity.
We are using Moodle combined with H5P.
Could you please investigate this as we think there might be a bug problem with the H5P Presentation activity?