H5P.com Help

Hi H5P Team. We have a project that is on a critical path and need your help with cost structure of your H5P.com hosting offering. We have reached out twice but there have been no movement at all. Could you please help?


Our h5p Flashcard has recently stopped working (Since Friday 4 October). Suspicion is that we have 2 versions of Joubel in library, but not sure and if it is the case do not know how to fix. We have other instances of Moodle on the same server and Moodle/h5p version where flashcard works fine. I've attached couple of files showing list of libraries and js error at end, plus csv from query (where library id of Flashcard is 108) that looks OK - matching results of database where flashcard is working.

SELECT * FROM mdl_hvp_libraries_libraries ll

inner join mdl_hvp_libraries l on l.id = ll.required_library_id where library_id = 108 

Any help here would be greatly appreciated.

Many thanks,

Dan Bartlett


BV52's picture

Hi Dan,

Would you mind posting a separate thread for this here, I'm afraid that if the thread becomes long the question above may not get answered. When posting on that thread please provide as much information that is being asked so that it will be easier for the community to answer your question.



I'm working on a Course Presentation. When I click on the text tool, I get an option to insert a code snippet, but when I enter it, the screen won't save properly. Any idea what I'm doing wrong?

This is the code I entered (I selected HTML from the drop-down list):

<p style="font-family: Calibri;"><em>This is an example</em></p>




Hi Guys,

Is there a way to allow me to put an iFrame on an Interactive Book page? I'm not seeing that in the content dropdown menu? I'm trying to display a website on one of the book pages. 

BV52's picture

Hi RLeintz,

We do not recommned using the iFrame embedder because of issues with accessibility and unresponsiveness. Security and privacy are also major concerns. Hence the iframe embedder is not included in the libraries that are installed when installing Interactive Book.


Hi ! I'm  a teacher from Spain , Im having some troubles to acces to my account , it says "we cant find your email adress in our system".It´s strange because other content teacher that uses the same account in another country  (Colombia) can  acces successfully. What can I do? Ive been having this issues for a week now!,

Thanks for your help

BV52's picture

Hi Angela,

I suggest that you reach out to the H5P.com Customer Success team by sending an email to [email protected]


rubrown's picture

I am creating a drag & drop, but my picture and elements are not consistently sized, and students cannot see the entire screen without scrolling. Are there defaults that will allow me to build in such a way to optimize size?


The school I work for has an admin at H5P. We've been trying to access our page, but appears a message asking to install the wp and to create a new site. We can't access our content anymore. Does anyone know what this can be?

BV52's picture

Hi cmaline,

I suggest that you reach out to your admin for assistance.