Video Branching and interactive video not displaying


I'm very new to this but manged to get the wordpress plugin working for certain H5P content that displays on my website accross devices. Iphone , ipad, mac etc. However video H5P content such as branching or interactive video does not display. Even does not within the wordpress preview. It displays in the H5P plugin fine. Sometimes you can see the intro page flash for a split second but then disappears. This is across browsers ( safari, firefox ios and mac ). Any ideas?

BV52's picture

Hi Guitarman4.

 In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem
  10. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  11. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!


Hi BV,

Sorry for the delay. It's Wordpress 5.4 on Mac desktop, using Safrai ( but also tried firefox ) Also ios safari. Its H5P plugin version 1.15.0 with interactive video ( interactive picture works ok ) No errors. Just does not load. Interestingly I managed to get it working by just using the iframe embed in to custom html code. So the problem seems to be just with the shortcode option. 

I have been reading with interest all many comments between you and others regarding using standalone H5P offline on a native app. I see this is in the development pipeline. Any ideas as to timescales? Moodle seem to have already achieved this in recent times. Would they be willing to offer the code to H5P to speed things up? I have tried to use a wordpress to native app plugin which utilises the ios WKwebview solution. However it does not display the H5P. It simply shows a white screen with a loading icon that forever loads. Could you help explain how wordpress sites produce the H5P content. Is the coding contained completely in the persons website or does the site communicate with the wordpress server via the plugin? If so could this be the issues? How are moodle acomplishing this? Do they use the WKwebview but have some special coding or do they have a standalone H5P html on their server? I see a german site can convert the H5P into standalone html but can't understand German so not sure how go that direction. In theory would having a standalone html on a personal server allow the WKwebview to work to display H5P content on a native ios app?

Hi there,
I am not sure if this is a related issue, but I thought I'd give it a go.

1) H5P Branching Scenario -> Interactive Video
2) Moodle Plugin, latest version on an Apache Webserve with Php v7.2.24

Error description:
1) As Moddle admin & course creator : Starting the interactive video in the branching scenario works flawlessly
2) In a fresh browser, login as enrolled course user : Starting the video gives me a "Video not found" error - in the browser consol I get a 407 error (proxy authentication required)
3) After getting this error, I log the user out
4) I login as admin - view the course and video plays as expected
5) I log admin out
6) I log back in as enrolled course user - now the video plays as expected

Any help would be greatly appriciated!

Best Wishes

BV52's picture

Hi Thomas,

The error you are getting is more of a proxy/server settings issue rather than the content itself. You might get some ideas on the thread below: