Access Denied

Submitted by Agavins on Wed, 08/19/2020 - 19:14
Forums: 
General discussion

Hi! I am a teacher and I am incorporating H5P into my lesson for my students. Today some of my students are having a problem access my content. It has been giving them the message of "access denied". How can I fix this?

BV52's picture

BV52

Thu, 08/20/2020 - 18:40

Hi Agavins,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV