Using the correct mp4 but keep getting the "..not supported format"

Submitted by pdx on Tue, 02/10/2015 - 07:45
Forums: 
General discussion

Hi,

I keep getting the message " the format is not supported" after successful uploading a know small good mp4 test file for "Interactive video".

Also, what size the max. size of a mp4 file allowed and where is the setting.

Best Regards,

-V

falcon's picture

falcon

Wed, 02/11/2015 - 13:25

Hi,

Where are you doing this? Is in on a local Wordpress site or a hosted wordpress site? The max upload size settings are normally PHP settings, see a previous thread for this.