Error 524

Submitted by erfolgaviation on Mon, 02/05/2018 - 04:40
Forums: 
Content creation

I was just starting using to use H5P and it gave me the 524 error.  How much do I need to adjust to my server when using H5P.  I was just using it in one course and it has issues on my server already. Please help.

BV52's picture

BV52

Mon, 02/05/2018 - 10:02

Hi erfolgaviation,

Welcome to H5P!

In order to give your question the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the issue (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc - does this happen to other browsers as well?
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

 

erfolgaviation

Tue, 02/06/2018 - 16:15

Hi!

I replied through email on the info that you needed.  Thank you.

BV52's picture

BV52

Wed, 02/07/2018 - 10:28

Hi erfolgaviation,

Thank you for the reply. Although I'm not sure where you sent the e-mail. If you replied to the e-mail notification from H5P.org we will not receive it since that is an unmonitored mailbox. If you may, please send your reply here.

-BV52

erfolgaviation

Wed, 02/07/2018 - 16:31

  1) Detailed steps to reproduce the issue (exactly how and when did it

     happen) February 3, 2018, I was adding contents using Image Hotspots, Accordion when it suddenly slowed down then received Error 524.  I have used the Image Hotspots content on a Learndash page, but the accordion, I am about to build it when I had the error

  2) Platform and version number.  Wordpress

  3) Mobile or Desktop  Desktop

  4) Browser: Chrome, Firefox, Safari etc - does this happen to other browsers

     as well? Chrome, Firefox, Explorer

  5) H5P plugin version I cant access the website but it’s the most recent version of H5P plugin

  6) H5P content type and version (if a content type was used), and a sample

     URL or attached H5P.  erfolgaviation.com

  7) Any browser console errors see attached file

  8) Any PHP errors [1]  see attached file

 

  9) Screenshots if it's a visual problem see attached file

BV52's picture

BV52

Thu, 02/08/2018 - 05:27

Hi erfolgaviation, 

Thank you for the additional information.  Would you attaching the screenshots it would help a lot :-) 

-BV52