Icons in moodle plugin questions types don't show in all browsers

Submitted by elc.michael on Wed, 03/14/2018 - 21:03
Forums: 
Bugs in content types

Hello,

I have an issue in the moodle plugin question types. In IE, Chrome and Firefox icons are not shown in the h5p moodle plugin, version 1.7. Moodle is version 3.4. Screenshots are attached. I actually tested with Moodle version 3.1 also and also h5p plugin version 1.5 and 1.6.

Any help or advice what might be the issue would be appreciated.

Best

Michael

Attachments: 
Image icon quiz-error.PNG
BV52's picture

BV52

Thu, 03/15/2018 - 07:59

Hi Michael,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem (done)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

elc.michael

Fri, 03/16/2018 - 19:11

Hello,

thank you for the quick reply.

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
    bug occurs always when showing a h5p question (e.g. true/false)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
    Moodle 3.4.1+ (Build: 20180308)
  3. Mobile or Desktop - Desktop, didn't test mobile yet
  4. Browser: Chrome, Firefox, Safari etc - Chrome, Firefox, IE up-to-date versions
  5. H5P plugin version - 1.7
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P. - in our example true/false question, H5P attached
  7. Any browser console errors - see attached browser-console.png
  8. Any PHP errors - what exactly would help?
  9. Screenshots if it's a visual problem (done)
H5P file: 
Binary Data quiz-11.h5p
Attachments: 
Image icon browser-console.PNG
Image icon quiz-error.PNG
icc's picture

icc

Mon, 03/19/2018 - 15:52

Hi,

It looks like there is a problem when the web server serves the font file. Try opening the network tab, filter on fonts, and then check if there's something wrong with the requests. Try right-clicking and opening in a new tab, see if the font file downloads or open – or if you get an error.