Creating New Content... Library Never loads

Submitted by mymusicexpert on Thu, 09/20/2018 - 21:40
Forums: 
Content creation

So I went to create a new game today using the "Find the Hotspot" library, and when I chose it from the dropdown it won't load.  It just sits there drawing a circle and says please wait.  But it never loads.  I tried a couple others and the same thing... nothing is loading to allow me to create new content.

Help!

mymusicexpert

Fri, 09/21/2018 - 02:13

There are multiple entries for almost every library type.  Are they corrupted?

 

Help!

Attachments: 
Image icon Screenshot 2018-09-20 20.08.jpg
BV52's picture

BV52

Fri, 09/21/2018 - 05:02

Hi mymusicexpert,

You might be correct but before we jump to any conclusions, please provide the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52