interactive video not recognizing mp4 format anymore

Hello, starting today early morning, none of the mp4 files that were previously used on my course are usable anymore by the interactive video content. I attach the screenshot of what I get for _any_ video I try to play....  Technical staff in my department suggest it might be a remote problem as nothing has apparently changed locally. I can still download the same mp4 files from moodle repository and play them as ordinary mp4 on my laptop.

This is really critical as students are approching the firts exam and they cannot accest to the content anymore.

Any suggestions? or help?

Many thanks to all


BV52's picture

Hi Adriano,

Can you please check the browser console logs if you anything that points to Cross-Origin Resource Sharing (CORS). If you see one please ask your administrator to make changes on how the video is delivered. If you don't see any error messages or see a different message, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem
  10. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  11. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!