Accordion not dropping down in IE11

Submitted by PaulT77 on Fri, 09/06/2019 - 00:35
Forums: 
Bugs in content types

Hi

Accordion is working great in Chrome, but in IE 11 the window is not enlarging to show the content. It remains about 2cm high and the user has to scroll in this miniture window.

I'm wondering if this is a general H5P problem or specific to our version / platform, etc. It happens on IE11 at home as well as our work IE11 environment.

How: using orphaned activity and embedded into course page with script for dynamic sizing
Platform: Totara 2.9
Browser: IE11.295
H5P: 1.15

Content types: 
Accordion
BV52's picture

BV52

Mon, 09/09/2019 - 18:35

Hi PaulT77,

I am unable to reproduce the issue you mentioned, would you mind sharing a test URL so that we can check?

-BV52

PaulT77

Mon, 09/09/2019 - 21:38

Hi

Unfortunately we don't have any guest access onto our LMS. But if you can't reproduce it, and it happens for me when accessing from both home or work on IE11, it looks like its our LMS and IE11.

I can give console details, etc. if there is anything specific you can suggest I provide.

Paul

P.S. I've also found that the agamotto/image blender content type works fine in Chrome, but just shows a spinning circle in IE11.

otacke's picture

otacke

Tue, 09/10/2019 - 23:24

Hi Paul!

I just checked Accordion and Agamotto on IE11, but I can't see any problems. Could you please provide any console errors that you can see in IE11's console or provide a link to the content?

Best,
Oliver

PaulT77

Fri, 09/13/2019 - 02:02

I've compared the Chrome & IE11 colsole report and nothing stands out to me. Both have 'No ajax path found' The attached image is from the agamotto type. I only get one error on the accordian page 'no ajax path found'. But also get it on Chrome. I'm only getting this display problem on our LMS & IE11, not when I view the H5P website with IE11.

I've asked a colleague to have a look, with no luck. So any suggestions welcome.

 

Attachments: 
Image icon 2019-09-13_11-51-48.png
otacke's picture

otacke

Fri, 09/13/2019 - 11:39

Hi Paul!

I have a faint idea where in the code this message would come from, but strangely enough, I cannot reproduce it on IE11 (with the latest version found on h5p.org - are your contents up to date?). I assume you have not set the alt tag for the image or not set the title tag for the image - and if I am correct, setting them will solve the IE11 issue. I hate that people still have to use this browser. Anyway, if that's the issue, then it will be fixed with the upcoming update of Agamotto.

Oh, and I don't think that this is related to what you're experiencing with Accordion.

Best,
Oliver

PaulT77

Sun, 09/15/2019 - 22:51

Hi Oliver.

Thanks for your time.

I've add alt tags and tested the other fields too. It doesn't solve my problem. I'll make sure the content type is updated next and let you know.

Thanks,
Paul

PaulT77

Tue, 09/17/2019 - 00:39

Hi

We've updated the content types. No change to either problem with IE11, however, there is a different error in the console...

"Possible Unhandled Promise Rejection:"

image attached

 

Attachments: 
Image icon 2019-09-17_10-31-18.jpg
otacke's picture

otacke

Tue, 09/17/2019 - 08:34

That's a warning logged by the polyfill that I used for IE11 (that doesn't support promises), but it's not actually an indicator of a problem. However, I switched to a different polyfill in the upcoming version anyway and this warning will be gone.

If the "promise" isn't actually throwing a real error message, then it not a clue unfortunately.