H5P Hub won't load in new wordpress installation

Submitted by CourtneyLee on Mon, 01/20/2020 - 06:07
Forums: 
Installation and server related problems

Hi,

New to H5P. I have installed a fresh Wordpress installation to test out H5P and have installed and activated the plugin. I have then gone to "Add New" H5P content but the H5P Hub never loads.

If I click on the "Create" button on the right hand side, an error comes up which says "Invalid Libraries". If I go to the libraries sub menu, nothing seems amiss in here although no specific libraries show up.

The "Use H5P Hub" is enabled in the H5P settings.

I am using Chrome as my browser and running Wordpress 5.3.2. Screenshots attached.

Thanks

Courtney

Attachments: 
Image icon H5PHub_Wordpress.png
Image icon H5PHubCreate_Wordpress.png
Image icon H5PHubLibraries_Wordpress.png
BV52's picture

BV52

Mon, 01/20/2020 - 19:08

Hi Courtney,

I'm suspecting that the installation did go through as expected. Uninstalling and reinstalling the plugin should do the trick.

-BV

CourtneyLee

Tue, 01/21/2020 - 06:03

I have just uninstalled and reinstalled the plugin - no change :(

CourtneyLee

Tue, 01/21/2020 - 06:07

Hi BV52,

I uninstalled and reinstalled the plugin but no change. I am running wordpress on Azure websites if that changes anything.

Courtney

BV52's picture

BV52

Tue, 01/21/2020 - 17:49

Hi Courtney,

I suggest that you check the following as they may give you clues to what could be causing the issue:

  1. Any browser console errors
  2. Any PHP errors

You can also try disabling/configuring other plugins in WP which in some cases interferes with H5P.

-BV