Video player not loading in Chrome or Firefox?

Submitted by dm_bee_456 on Wed, 11/11/2020 - 22:49
Forums: 
General discussion

Hi all,

Is anyone having issues with the video player loading in Chrome (Version 86.0.4240.198 (Official Build) (64-bit)) and Firefox (version 78 Windows 10)? I'm running Moodle 3.8 with OpenLMS.

I get a "Video player loading" screen, and the player never loads.

Thanks,

David

Attachments: 
Image icon Error-H5P.PNG
BV52's picture

BV52

Thu, 11/12/2020 - 18:04

Hi David,

Was the video uploaded directly into H5P or hosted somewhere else (i.e. Youtube, Vimeo etc.). Do you see any error messages in the browser console?

-BV

dm_bee_456

Thu, 11/12/2020 - 19:49

It was hosted on YouTube, but there wasn't anything unusual about the link. We are investigating the possibility of a local firewall blocking the player.

Any other ideas would be appreciated!
M

BV52's picture

BV52

Fri, 11/13/2020 - 17:15

Hi David,

I saw something similar to this a few days ago but the issue got resolved even before we were able to troubleshoot. Here are a few things that you might want to check:

  1. If you can play the video in Youtube. If not then the YTs server or the video itself is the problem
  2. Check using a different computer/device and network.
  3. Check the browser console if there are any errors.

Hope this helps.

-BV

curtlehmann

Thu, 11/19/2020 - 06:54

I am having the same problem - I was alerted to it by a student and I experienced the same issue on my own laptop (Windows, using Chrome). The video loaded properly on Firefox. 

BV52's picture

BV52

Thu, 11/19/2020 - 18:33

Hi Everyone,

This looks like an emerging issue but so far I am unable to reproduce this on my system. I would suggest that if you are encountering this issue to provide the information below:

  1. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  2. Browser: Chrome, Firefox, Safari etc and version
  3. Sample URL
  4. Any browser console errors

-BV