Interactive Video: Video format not supported on Iphone device

Submitted by gcfattor on Thu, 11/11/2021 - 17:16
Forums: 
Bugs in content types

Hello,

A student gets the message: Video format not supported on Interactive videos:

Moodle 3.9.2 (Build: 20200914) Estructura H5P v1.24 (h5plib_v124)

Mobile - Safari/Chrome any browser on IPhone devices

What can be done to fix this? All of courses heavily rely on interactive videos, thanks in advance.

Content types: 
Interactive Video
otacke's picture

otacke

Thu, 11/11/2021 - 18:42

Hi!

H5P is technically not playing the video, but the browser is. If you're using a video format (codec) that iOS doesn't support (for instance support for webm was added only recently and may not be available on all iOS versions), then Interactive Video cannot play this either. This is the most likely cause if the video plays fine on other devices.

Best,

Oliver