Interactive Video: Video format not supported on Iphone device
Submitted by gcfattor on Thu, 11/11/2021 - 17:16
Forums:
Hello,
A student gets the message: Video format not supported on Interactive videos:
Moodle 3.9.2 (Build: 20200914) Estructura H5P v1.24 (h5plib_v124)
Mobile - Safari/Chrome any browser on IPhone devices
What can be done to fix this? All of courses heavily rely on interactive videos, thanks in advance.
Content types:
otacke
Thu, 11/11/2021 - 18:42
Permalink
Hi!H5P is technically not
Hi!
H5P is technically not playing the video, but the browser is. If you're using a video format (codec) that iOS doesn't support (for instance support for webm was added only recently and may not be available on all iOS versions), then Interactive Video cannot play this either. This is the most likely cause if the video plays fine on other devices.
Best,
Oliver