H5P Interactive Branched Learning Videos Skipping To End

Good Afternoon!

  The course we put together using H5P was running wonderfully until recently, minus some tracking issues with LearnPress not seeing H5P Branching Scenarios as completed, but that's a different story. Now we have a bug that users are experiencing and is quite problematic. The interactive videos in Branching Scenarios are playing 2 seconds of some of the 5~10 minute videos and promptly skipping to the end (3 seconds of runtime total of several minutes worth of videos). This has not been an observed problem before today. Has anyone seen this or experienced it? I have been able to duplicate this in the H5P editor in WordPress as well. (H5P in LearnPress LMS, on WordPress)

 

Thank you in advance!

Edit: I am now having reports and have been able to duplicate "Video Not Supported" errors that occurr randomly. A refresh fixes the issue, but the .MP4s that have been stored on site for months have never generated this error before the last week or two. Any help is sincerely appreciated!

Edit 2: Is there any way to mark these H5P contents as complete?

Summary: 
Ability To Mark H5P As Complete and Correct
Content types: 
BV52's picture

Hi medmel,

You mentioned that "running wonderfully until recently", this could have been caused by an update somewhere. Having said this can you please check if:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

It is also a good practice to check if the issue can be reporduced in different browsers. I would also recommend that you provide a sample page that shows this issue (preferably something published publicly). In short providing the information asked in this forum will save everyone the time of back and forth comments.

-BV