Entire Library Dissappears

Submitted by Deila on Tue, 05/02/2023 - 18:14
Forums: 
General discussion

I am putting this in general discussion because I am not entirely sure where it belongs otherwise. We have been using the H5P.org plug in on WordPress for going on 4 years. We have (had) 4 years worth of activities used across multiple courses. Yesterday we went to edit one of our activities only to find the ENTIRE library is just gone. POOF. Just a line of text that reads "No H5P content available. You must upload or create new content."  Has anyone else experienced this or have any idea what could cause this? 

Thank you for any support or advice you can offer. 

BV52's picture

BV52

Tue, 05/02/2023 - 23:01

Hi Delia,

This seems to be similar to the issue reported here. To help understand what may be causing the issue and hopefully find a resolution please provide the information below:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. Any browser console errors
  7. Any PHP errors
  8. Screenshots if it's a visual problem
  9. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  10. Any recent changes to the browser you're using (new extensions, updates etc.)

-BV