Interactive Video, Hotlink Protection and Video Format Not Supported


I tried to find solution on many threads with "Video format not supported". I guess hotlink is one of the reasons.

I have hosted my interactive video with and setup hotlink protection, allowing only my own website to access the video.

On desktop, it runs fine. On mobile (iPhone 10), it doesn't run on either chrome or safari.

If I disable hotlink protection, it runs fine on both desktop and mobile devices.

I want to keep hotlink proection and let videos run on mobiles too. Any idea how to proceed?



Abdul Wahid

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BV52's picture

Hi Abdul,

I think it best to reach out to since the cause of the issue is within their system.