No content showing

I've installed H5P on a wordpress multisite at the network level. On a new site running in a new folder I've created some H5P content. I can author content fine, but after the SAVE function I don't get the preview nor does it show on the live site on a page with the shortcodes. I just get a blank. 

I am getting errors in the log:


I've done a quick search through the forums and can find the error but not a specific fix for it. I can't see any .htaccess files to adjust nor do I seem to have the same folder structure as previous issues. 

Any suggestions?

Content not loading
BV52's picture

Hi timklapdor,

In order give your bug report the best chance of getting answered, please include the following information:

  1. Steps to recreate the bug
  2. Platform you're using: Drupal, Wordpress, Moodle (version number would be helpful as well)
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type version
  7. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!


  1. Attempting to view the H5P resource preview in the Wordpress admin area or the live site - 
  2. WordPress 4.9.1
  3. Desktop
  4. Chrome, Safari, Firefox - all the same result
  5. Version 1.10.0 
  6. Test page has Single Choice Set (1.9.7) and Twitter User Feed (1.0.11) added to it 
  7. Screen shot attached


icc's picture

Could you check the failing URL against your file system to see that the file exists?
If it exists the problem most likely is with the web server, i.e. a rewrite or blocked/hidden access. 
If the file doesn't exist it could be a file permission issue.

Regarding your URL, it seems strange that it says /files/h5p/ and not /wp-content/uploads/h5p/

A ran a clean install of the Wordpress site and it seemed like the issue there. Logged a job with my host, Reclaim Hosting, and they diagnosed a problem with the deployment of Wordpress Multisite via Instalatron. Updating the .htaccess file with the network settings from Wordpress. Problem solved. 

Issue logged here: