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Submitted by timklapdor on Tue, 01/16/2018 - 04:50
Forums: 
Installation and server related problems

I've installed H5P on a wordpress multisite at the network level. On a new site running in a new folder I've created some H5P content. I can author content fine, but after the SAVE function I don't get the preview nor does it show on the live site on a page with the shortcodes. I just get a blank. 

I am getting errors in the log:

GET http://h5p.csu.edu.au/tklapdor/files/h5p/cachedassets/94d01fef942501c135... net::ERR_ABORTED
GET http://h5p.csu.edu.au/tklapdor/files/h5p/cachedassets/94d01fef942501c135... net::ERR_ABORTED

I've done a quick search through the forums and can find the error but not a specific fix for it. I can't see any .htaccess files to adjust nor do I seem to have the same folder structure as previous issues. 

Any suggestions?

Summary: 
Content not loading
BV52's picture

BV52

Tue, 01/16/2018 - 07:43

Hi timklapdor,

In order give your bug report the best chance of getting answered, please include the following information:

  1. Steps to recreate the bug
  2. Platform you're using: Drupal, Wordpress, Moodle (version number would be helpful as well)
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type version
  7. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

timklapdor

Wed, 01/17/2018 - 00:17

  1. Attempting to view the H5P resource preview in the Wordpress admin area or the live site - http://h5p.csu.edu.au/tklapdor/tests/ 
  2. WordPress 4.9.1
  3. Desktop
  4. Chrome, Safari, Firefox - all the same result
  5. Version 1.10.0 
  6. Test page has Single Choice Set (1.9.7) and Twitter User Feed (1.0.11) added to it 
  7. Screen shot attached

 

Attachments: 
Image icon Screen Shot 2018-01-17 at 10.16.14.png
icc's picture

icc

Thu, 01/18/2018 - 12:51

Could you check the failing URL against your file system to see that the file exists?
If it exists the problem most likely is with the web server, i.e. a rewrite or blocked/hidden access. 
If the file doesn't exist it could be a file permission issue.

Regarding your URL, it seems strange that it says /files/h5p/ and not /wp-content/uploads/h5p/

timklapdor

Wed, 04/11/2018 - 04:52

A ran a clean install of the Wordpress site and it seemed like the issue there. Logged a job with my host, Reclaim Hosting, and they diagnosed a problem with the deployment of Wordpress Multisite via Instalatron. Updating the .htaccess file with the network settings from Wordpress. Problem solved. 

Issue logged here: https://community.reclaimhosting.com/t/known-installatron-error-on-wordp...