Embedded interactive video - full screen button not appearing

Hi there, the full screen button is missing on course presentations and interactive videos embedded in Captivate when running on Firefox and Safari on desktop and Chrome and Safari on the iPad.


Platform and version number. E.g. Drupal, Wordpress, Moodle.

H5P created in Wordpress 4.9.7.

Embedded in Captivate 2017 as a web object. Captivate web object settings - https://imgur.com/a/TiSltwa

Mobile or Desktop


Browser: Chrome, Firefox, Safari etc

Firefox and Safari (no issues with Chrome)

H5P plugin version

Version 1.10.3 (Wordpress)

H5P content type and version (if a content type was used), and a sample URL or attached H5P.

Course presentation and interactive video

Screenshots if it's a visual problem

Safari Version 12.0 (14606. on macOS Mojave 10.14 (18A391) - https://imgur.com/a/jv3fERO

FireFox 63.0 (64-bit) on Mac 10.13.6 - https://imgur.com/a/S8GGE4g

Firefox 60.3.0esr (32-bit) on Windows 10 x64 GUC 2.38 - https://imgur.com/a/kj2f2FU

Table summary - https://imgur.com/a/sbdm6oB

Attached 1 file for reference.




Content types: 
BV52's picture

Hi msantoso,

Do you have a sample website that we can check?


Hi BV52, this is the page with the Captivate object - https://www.monash.edu/rlo/research-writing-assignments/referencing-and-academic-integrity/academic-integrity-2018/putting-academic-integrity-into-practice/_nocache

There are a few interactive videos throughout the module and one course presentation on slide 5.

BV52's picture

Hi msantoso,

From the sample that you provided it looks like the only Chrome on Desktops renders the button for the full screen mode although I am not sure why it is getting stripped when using a different browser.If someone in the community has implemented a similar approach feel free to post your suggestions.


Thanks. I have sent an enquiry via the contact form (https://h5p.org/contact) too but have received no confirmation that my enquiry has been received. When I click confirm it just takes me back to the index page. How can I contact H5P directly via email? 

BV52's picture

Hi msantoso,

The core team should get back to you as soon as possible. You will receive a reply on the e-mail address that you used to register for the site.