Video is missing sources


When I access my completed interactive videos I see "Video is missing sources" in place of the player. I have tried this on through in Chrome, IE & through the Moodle Plugin. Videos that do appear do not have the interactive elements I added to them. Help!

H5P file: 
Content types: 
falcon's picture

Hi, this sounds really bad. Could you provide a link to such a video on

is this what you require? 

thomasmars's picture

Hi, the link that you provided does not work.
Also the file you provided does not have any content.
What video formats are you attempting to use in Interactive Video ?

I have been using "Paste YouTube link or other video source URL" for YouTube videos. I have attached a screen cast of the process from my end.

thomasmars's picture

Hi, thank you for the screencasts, unfortunately I was not able to reproduce this by following the exact same steps you did.
Interactive Video has recently had a new release, could you check if you are still able to reproduce this bug ?
Also could you include links to the specific videos you are trying to upload, and detailed steps taken to reproduce this bug in as few steps as possible ? Thank you, we sincerely appreciate this feedback.

The issue seems to be with the network I am accessing the site/plugin from. I accessed the site/plugin from an un-networked PC and did not reproduce the bug. I will speak with my IT team and try to identify the issue. Thanks for your help.

I can add videos from all sources (mp4, webm, upload, local files and youtube links) in the first and interactions in the second step. When I try to [save] the interaction the video's source is not stored. When I edit the interaction it is 'empty'. This happens as far as I am aware only with interactive videos, eg. not with column. There are a few 'old' interactive videos that work. Is it possible to log what is happening after [save] was hit?  

BV52's picture

Hi mlshmid,

You can check 2 things:

1. Any browser console errors (ctrl+shift+J in Chrome)

2. Any PHP errors