Can't download

Submitted by sharon on Sun, 01/21/2018 - 09:15
Forums: 
Bugs in content types

I initially configured download to "never", then configure it "by eidtor". Then "unabletocopy" appreared on the top of every H5P content. The "download" button appeared on the bottom of the H5P conent, however, when I click the button, It give an error: "The requested URL /wp-content/uploads/h5p/exports/interactive-7-35.h5p was not found on this server." 

Please help.

 

BV52's picture

BV52

Mon, 01/22/2018 - 08:21

Hi sharon,

In order give your bug report the best chance of getting answered, please include the following information:

  1. Steps to recreate the bug
  2. Platform you're using: Drupal, Wordpress, Moodle (version number would be helpful as well)
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type version
  7. Screenshots if it's a visual problem
  8. Error message in the browser console (Ctrl+Shift+J in Chrome)
  9. If you have a sample site it will be a big help.

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52