Joubel
Joubel founded H5P and are also the creators of H5P.com, a premium SaaS version of H5P.
In addition to H5P.com Joubel provides development and design services related to H5P. Joubel has worked with the H5P technology since the very beginning and can offer solid experience in creating and customizing H5P content types and applications, as well as creating H5P plugins for new and existing publishing platforms.
Comments
Toledo_Alexis
Tue, 01/07/2020 - 02:29
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El vídeo a sido eliminado de mi cuenta de H5P
Hola, queria ver si hay alguna manera de recuperar mi video de H5P.
BV52
Tue, 01/07/2020 - 19:15
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Hi Toledo_Alexis,What do you
Hi Toledo_Alexis,
What do you mean? I can see on your account that you have created an Interactive video.
-BV
Byebyemoncanard
Thu, 01/09/2020 - 16:19
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Vidéo intéreactive
Bonjour,
J'ai créé une vidéo intéractive sur mon compte mais je ne peux pas malheureusement plus accéder à mon compte. Comment faire?
BV52
Thu, 01/09/2020 - 17:52
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Hi Byebyemoncanard,If you
Hi Byebyemoncanard,
If you know the URL of the content and if you have the download button enabled you can still download your content and upload on your new account.
-BV
silviamartin98
Wed, 06/17/2020 - 12:07
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retrive my content
Hi Joubel,
This last month I has been creating activities with the hp5 app, but nowadays I am not able to see the content that I have created, there is any way to get back my content?
Thank you,
Silvia
BV52
Wed, 06/17/2020 - 20:27
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Hi Silvia,Where are you
Hi Silvia,
Where are you creating your content? H5P.org, H5P.com, using the plugin through Moodle, Drupal or Wordpress or through the LTI integration in Canvas, Blackboard or Brightspace?
-BV
yoyito19
Sun, 07/05/2020 - 17:36
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Disabled account
Hi,
Two months ago I created a interactive video with h5p but now I am not able to go in. Here is he link https://rocioirias.h5p.com/content/1291010010679908377
Can you tell me how to do it?
Thanks!
Rocío
BV52
Thu, 07/16/2020 - 21:54
Permalink
Hi Rocío,Please contact the
Hi Rocío,
Please contact the H5P.com Customer Success Team by following the instructions on this page.
-BV
Fátima Tinoco
Thu, 07/16/2020 - 21:37
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Organización desabilitada
Buenas tardes, hace poco menos de un mes ya no pude abrir mi cuenta de h5p.
Al abrir mi cuenta me aparece el siguiente mensaje:
Organization disabledThis organization account is currently disabled
Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again.
Espero que me puedan apoyar para habilitar mi cuenta de nuevo.
Agradezco la atención al mensaje.
Saludos!
BV52
Thu, 07/16/2020 - 21:54
Permalink
Hi Fátima,Please contact the
Hi Fátima,
Please contact the H5P.com Customer Success Team by following the instructions on this page.
-BV
kwalker5
Tue, 09/01/2020 - 00:37
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Error with uploading audio files
Hi - I'm having issues with uploading .wav files for audio player in H5P. It shows it uploading to 100% then I receive and error stating file not found on server and check upload settings. Can you advise on how to resolve this issue? Thanks, Kim
janiquehosier
Mon, 10/05/2020 - 23:16
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H5P Account
Hi there,
I understand that my free trial account for H5P has expired, I am trying to get access to the account so that I can view the work that was previously done so that I can recreate it on my Moodle platform. Is there any way that this account can be enabled again?
Thank you,
Janique
BV52
Tue, 10/06/2020 - 19:06
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Hi Janique,I suggest that you
Hi Janique,
I suggest that you contact H5P.com support directly by following the instructions on this page.
-BV
dgnoztkn34
Fri, 10/16/2020 - 09:38
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Organization disabled
Hi, I get the following notice about the contents I have created. How can I solve this issue?
Organization disabledThis organization account is currently disabled
Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again.
[email protected]
Tue, 12/08/2020 - 16:52
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Reactivate my account
I need to reactivate my account under a different payment method. How do I do this?
BV52
Tue, 12/08/2020 - 18:57
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Hi,Please contact the H5P.com
Hi,
Please contact the H5P.com Customer Success Team by following the instrustions in this page.
-BV
[email protected]
Wed, 12/09/2020 - 14:12
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Emergency!
Good morning! I am in kind of a pickle. I need to have my accout reactivated asap. I have H5P in live courses and the activities need to work. Please send me the information on how to change the payment information on my account as soon as you can. Penn State is paying for it now and they need to make the payment. Thank you Jeffrey Bradshaw
[email protected]
Wed, 12/09/2020 - 14:16
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Emergency!
I am in quite a pickle. I need my account reactivated ASAP. The payment has been switched from my personal account to Penn State's. There are activities in live courses that need to work. PLease send me the directions on how to update my payment information. Jeffrey Bradshaw
BV52
Wed, 12/09/2020 - 18:38
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Hi Jeffrey,If I'm not
Hi Jeffrey,
If I'm not mistaken you already sent an e-mail to the Customer Success team. I will follow up with them in regards to your request.
-BV
philaspden
Tue, 12/15/2020 - 15:31
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reactivate account
I had a trial account and now wish to use my email [email protected] as part of a workspace purchased by a college [Oldham] I am working with - at the moment they have set up an account for me with that email but I cannot access/ log in because of my previous account
BV52
Tue, 12/15/2020 - 19:15
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Hi philaspden,You just need
Hi philaspden,
You just need to make sure that you are logging in to the correct URL. You cannot directly type just H5P.com since it will automatically direct you to the URL of your trial account.
-BV
daniel.merino
Fri, 01/08/2021 - 14:42
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Interactive video content removed from h5p.org?
Hi, I can't create an interactive video in h5p.org. It seems it has been removed from the list of content types. Is this true?
BV52
Fri, 01/08/2021 - 18:05
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Hi Daniel,To provide a best
Hi Daniel,
To provide a best possible experience for new users and to ensure that people use H5P.org only for trying out H5P (we've had more traffic than our server can handle lately, ref also the warnings when you create content, embed content and view the content) there are limited content types that are available.
Check the getting started page for information on how you can use all the content types and use H5P for real. We unfortunately are not able to provide free hosting, only free software :) Hopefully you'll consider supporting the H5P Core Team by using H5P.com.
-BV
daniel.merino
Mon, 01/11/2021 - 10:42
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The first thing that some
The first thing that some user sees when h5p.org is loaded is a sample of an interactive video. Now this content type has dissapeared without any warning. IMHO it has no logic presenting a thing that can't be tested.
I can understand that your resources are limited, but I'm sure that there are other ways to limit the abuse, for example allowing a maximum of one or two interactive videos per user, only with external storage like Youtube... etc.
BV52
Mon, 01/11/2021 - 19:02
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Hi Daniel,Thank you for your
Hi Daniel,
Thank you for your suggestion, I will let the H5P core team (Joubel) know of this.
-BV
vittoria milardi
Sat, 01/23/2021 - 11:49
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buon giorno..non riesco ad
buon giorno..non riesco ad entrare e fare nulla con h5p, qunado provo ad entrare mi dice questo "
rganizzazione disabilitataQuesto account dell'organizzazione è attualmente disabilitato
Non preoccuparti, non abbiamo ancora cancellato nulla. Contatta il tuo amministratore, o Joubel se sei l'amministratore, per riattivare l'account." cosa devo fare??? Ho bisogno di utilizzare il programma e non so come fare per pagare
BV52
Mon, 01/25/2021 - 15:29
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Hi Vittoria,"good morning ..
Hi Vittoria,
"good morning .. I can not
good morning .. I can not enter and do anything with h5p, when I try to enter it tells me this "
organization disabled
This organization account is currently disabled
Don't worry, we haven't deleted anything yet. Contact your administrator, or Joubel if you are the administrator, to reactivate the account. "What should I do ??? I need to use the program and I don't know how to pay"
Please contact the H5P.com Customer Success Team by following the instrustions in this page.
Edit: I think I saw your email and forwarded it to the Customer Success Team.
-BV
Ana Esthela Bar...
Sun, 03/07/2021 - 19:07
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get the account enabled again
This organization account is currently disabled
I would like to recover a material that was in the account, at least the .h5p files
BV52
Mon, 03/08/2021 - 00:06
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Hi Ana,Please contact the H5P
Hi Ana,
Please contact the H5P.com Customer Success Team by following the instructions on this page.
-BV
niceguyinatl
Mon, 01/31/2022 - 00:37
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How do I restore/reactivate my account?
While this is my error, is there a way I can restore my account? Any help is appreciated.
BV52
Mon, 01/31/2022 - 18:01
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Hi niceguyinatl,Please reach
Hi niceguyinatl,
Please reach out to the Customer Success team by sending an email to [email protected].
-BV
Lola Elmg
Tue, 11/08/2022 - 11:38
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Organization disabled
We have a problem with the user that I am using
The requested payment was recently made via email, but we cannot load all the generated content or log in to the https://h5p.com system, since it shows us the following error
Please we need it to be solved as soon as possible.
BV52
Tue, 11/08/2022 - 17:05
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Hi Lola Elmg,Please send an
Hi Lola Elmg,
Please send an email to H5P.com's Customer Success team at [email protected] to have your account enabled.
-Bv
luzpennisi
Sat, 11/26/2022 - 23:14
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Rehabilitacion de mi cuenta de H5P
Hola buenos dias necesito con suma urgencia rehabilitar mi cuenta de H5P ya que necesito recuperar un video que se encuentra allí https://luzpennisi.h5p.com/content/1291762804231231348 , gracias
BV52
Mon, 11/28/2022 - 01:57
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Hi,I forwarded your email to
Hi,
I forwarded your email to the Customer Success team and they will get back to a little later once they are in the office.
-BV