Interactive video - no sound on uploaded mp4

Ilsebervoets's picture


I just uploaded a mp4 video file to make an interactive video. Now i noticed that in all the video the sound has dissapeared.

What to do?


BV52's picture

Hi llsebervoets,

In order give your bug report the best chance of getting answered, please include the following information:

  1. Steps to recreate the bug
  2. Platform you're using: Drupal, Wordpress, Moodle (version number would be helpful as well)
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type version
  7. Please provide an example H5P

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!


I have no sound under h5p so when i use embed to share my interactive video there is no sound on it, but even on h5p there is no sound, and the video is just working fine, out of H5P.


Could you please check ?


Here is the embed code of my video : <iframe src="" width="1090" height="713" frameborder="0" allowfullscreen="allowfullscreen"></iframe><script src="" charset="UTF-8"></script>



Kind regards,



I am having the same problem. I've tried mp4, webm, and a youtube link. All of them do not work in Google Chrome, but they do work in Microsoft Edge. Is this just the way it is? And I can't utilize interactive videos in Chrome?

I am having the same problem. The audio will not work on google chrome, but then it will on Microsoft edge. I've tried w multiple file types linked below. I would really prefer to use Chrome





BV52's picture

Hi Eric,

Just tested your contents and I can hear the audio. I'm using Chrome 90.0.4430.93, a few things you can try:

  1. Update your browser (if possible)
  2. Use Incognito
  3. Disable plugins in Chrome

If you still have the same issue, it is best to reach out to support directly. You can check this page for more information on how to reach them.