403 server not found error

Hi folk,

I am having a lot of 403 (server not found) errors when updating content (it is a large presentation).

Is there any serer adjusments I could do to fix this?

 

Thanks,
Paul

otacke's picture

Hi Paul!

Doesn't 403 usually mean that the calling process doesn't have the necessary permissions to acces the files? Have you checked those on the files/directories that the server is trying to use?

Best,
Oliver

It updates fine most of the time, it is just when I have 2 or 3 coures I am updating at the sametime. So permissions shouldbe fine.

otacke's picture

Hi Paul!

But where is the "server not found message" coming from? It might help to share the original message. And it was great if you also had an eye on the development console (that's usually opened by pressing F12).

Best,
Oliver

it looks like it is from the server...

here is the error

 

Attachments: 
otacke's picture

Ah, that's a "503" (service unavailable) , not a "403" ;-) In that case, this has nothing to do with access rights. It's server problem (obviously, duh) and you should check the server's logfile for more information. A 503 indicates a problem that H5P may trigger, but rather lies elsewhere underneath. It could, for example, be a server that doesn't have enough computing power and cannot cope with the request. You should monitor the CPU load and the processes running on the server when you reproduce the problem.

Best,
Oliver

Thanks Oliver!

I have been trying to get the host provider to understand it is their side not my side the is the problem. 

Does any one know what server specs are recommended for moodle or wordpress running H5P?