Error in WPLMS course editing

Submitted by JoYu on Tue, 01/18/2022 - 07:13
Forums: 
Bugs in content types

Hello.
I got a problem to upload media by using H5P.

1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  - When I create new course in WPLMS, I can see not the full UI(search bar, lists), but only 10 static contents.
  - I have hundreds of H5P contents, but I can't see the search bar and other content listings.

2. Platform and version number.
  - Wordpress v5.8.3

3. Use on Desktop

4. Browser: Chrome

5. H5P plugin version : v1.15.4 (not sure)

6. H5P content type and version
  - It has nothing to do with the content type.

7,8. Any browser console & PHP errors : (not found)

9. Screenshots if it's a visual problem
  - Please check the attached photo

10,11. No recent changes

I would like to know how to solve the problem shown in the picture.
Please help me...

Attachments: 
Image icon h5p_error.png
Content types: 
wordpress
otacke's picture

otacke

Tue, 01/18/2022 - 18:22

Hi!

What your screenshot is showing is not part of H5P. Might be some custom WPLMS integration, so you would need to bug them.

Best,

Oliver 

JoYu

Thu, 01/20/2022 - 02:33

Hi.

WPLMS said it was a plug-in problem, so I asked H5P.
But with that answer, where should I ask?

Please let me know in more detail what kind of problem you expect.
And the WPLMS says it's not their problem, what should I do?

Please help me.

JY

otacke's picture

otacke

Thu, 01/20/2022 - 08:18

Hi JoYu!

I cannot rule out that there is a problem with the H5P plugin, but given that what you show on your screenshot is obviously some customized view of the H5P selection screen, I assumed that it is related to WPLMS. You could:

  • You might first want to compare whether inserting H5P content into a regular post works as expected where WPLMS does not interfere. Don't know if that is still possible if WPLMS is installed.
  • There seems to be an extra plugin called WPLMS-H5P (https://wordpress.org/plugins/wplms-h5p-plugin/). I don't know if it is required to run H5P on WPLMS properly.
  • You might want to check if inserting H5P content by using its shortcode works.
  • You might also want to check if things work if WPLMS is deactivated (NOT deinstalled).
  • You might want to check whether H5P content needs to be added to WPLMS differently.
  • You might want to check the development console (on most browsers opened by pressing F12, ctrl-shift-i or ctrl-shift-j) for error messages.
  • You might want to do the same for the PHP error log on your server.
  • Given that you seem to have paid $75 and given that the WPLMS website explicitly mentions H5P (https://wplms.io/features/learning-experience/), if all you get is "not our problem" from their support, you might want to reconsider your choice.

Best,

Oliver