Interactive video - drag the words not working

Submitted by patrick.w on Mon, 08/29/2022 - 08:24
Forums: 
Bugs in content types

Hello,

I've started experiencing a bug in my Interactive Videos. Specifically, Drag the Words interactions don't "snap" into the areas where they're supposed to be matched. I've recorded a video illustrating this (you'll see that it works once with one of the words but then stops working again). The feature used to work just fine. I noticed that there was a recent update the Interactive Video, and it seems that the bug started after the update.

The video illustrating the bug: https://drive.google.com/file/d/1XbZorvAK6ojVoOVfO02aFCLXRM62hqtL/view?usp=sharing

 

I had this reported by a customer who experiences the same issue.

I'm running Wordpress 6.0.1 and HP 1.15.4 with no recent changes to the environment. I'm browsing on Desktop (Chrome).

I'd appreciate your assistance.

Content types: 
Interactive Video
BV52's picture

BV52

Mon, 08/29/2022 - 17:56

Hi Patrick,

What is happening here is that your mouse cursor is what decides whether the dropzone will recognize that the draggable is being placed there. For all the draggables that you're not able to place your mouse cursor most likely outside of the dropzone when letting go of the mouse button, so it is not recognized as a valid drop.

However we recognize how this can be confusing. The development team is already looking into this. Ideally the draggable should be placed based on where the draggable is rather than the mouse cursor.

-BV

[email protected]

Fri, 09/15/2023 - 17:17

I am having the same issue - words not snapping into the areas