Interactive Video Length

Submitted by lpallas on Thu, 05/23/2019 - 21:46
Forums: 
Bugs in content types

Hi,

I've been trying to use H5P to display a video on my website, but it seems perhaps the video is too long (maybe 45 minutes). Is this the issue? The format is mp4 and the error H5P gives is "File not found on server. Check file upload settings.", though the file is clearly there.

Thank you,

Li

BV52's picture

BV52

Mon, 05/27/2019 - 02:36

Hi Li,

I don't think this is caused by the length of the video but if you can provide the following it will help in diagnosing the issue:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem
  10. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  11. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!