Suddenly interactive video isn't working in Chrome

Submitted by hetoame on Sat, 01/27/2018 - 20:47
hetoame's picture
Forums: 
Bugs in content types

Everything was fine... and then suddenly none of my interactive video from H5P is working in Chrome. It's telling me that my browser doesn't support H.264 video codec... why is this happening now? Can I fix it?

Edited to add: seems to happening only on my Windows 10 machine. Chrome on my phone and on another machine (running WIN7) are ok. I can't figure out what to do to enable this browser...

BV52's picture

BV52

Mon, 01/29/2018 - 07:55

Hi hetoame,

In order give your bug report the best chance of getting answered, please include the following information:

  1. Any recent changes in the computer that is having this issue (e.g. update to Chrome)
  2. Detailed steps to reproduce the bug (exactly how and when did it happen)
  3. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  4. Mobile or Desktop
  5. Browser: Chrome, Firefox, Safari etc
  6. H5P plugin version
  7. H5P content type and version (if a content type was used)
  8. Any browser console errors (ctrl+shift+J in chrome)
  9. Any PHP errors
  10. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

hetoame's picture

hetoame

Wed, 02/07/2018 - 21:59

I was able to fix my problem by doing a reset on my browser (Chrome)

BV52's picture

BV52

Thu, 02/08/2018 - 05:09

Hi hetoame,

I'm glad that it's working now and thank you for informing us with your solution.

-BV52

dotsandspaces's picture

dotsandspaces

Thu, 02/08/2018 - 15:11

Hi, I'm having a similar issue, I go to add new content type, select interactive video and it just hangs "loading please wait..." I'm using WP - we haven't updated to WordPress 4.9.4 yet (we have a large multisite installation). 

dotsandspaces's picture

dotsandspaces

Thu, 02/08/2018 - 15:20

is this connected?

Attachments: 
Image icon Screen Shot 2018-02-08 at 14.19.54.png
BV52's picture

BV52

Fri, 02/09/2018 - 05:56

Hi dotsandspaces,

These 2 issues maybe connected. Although I think we would need additional information to get to the buttom of this.

  1. Any recent changes in the computer that is having this issue (e.g. update to Chrome)
  2. Detailed steps to reproduce the bug (exactly how and when did it happen)
  3. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  4. Mobile or Desktop
  5. Browser: Chrome, Firefox, Safari etc
  6. H5P plugin version
  7. H5P content type and version (if a content type was used)
  8. Any browser console errors (ctrl+shift+J in chrome)
  9. Any PHP errors
  10. Screenshots if it's a visual problem

-BV52

dotsandspaces's picture

dotsandspaces

Fri, 02/09/2018 - 09:02

1. can't think of any - I was replicating an error that occured to another user on a different browser - (chrome) and I'm on Firefox.

2. I'll post a video.

3. WP 4.9.3

4. Desktop

5. issue on Firefox and Chrome (haven't tested Safari)

6. Latest version

7. Interactive video - although icons are missing for other content types

8.9. can't see any php errors

10. attached.

Attachments: 
Image icon Screen Shot 2018-02-08 at 14.19.54.png
Package icon Screen Recording.zip
dotsandspaces's picture

dotsandspaces

Fri, 02/09/2018 - 13:02

When you choose a content type from H5P, it seems to copy a few bits into your sites upload folder. For some reason these files were missing from this site. I got the files from another sites upload folder and put them into this ones.

BV52's picture

BV52

Fri, 02/09/2018 - 13:20

Hi dotsandspaces, 

It's a bit odd that those files where miisng in the first place.  But the good thing is that it's already working and thank you for sharing the solution. 

-BV52

JUAN PRADO's picture

JUAN PRADO

Fri, 03/26/2021 - 13:29

 I am trying to create an interactive video but it shows loading....  am trying with different browsers but happens the same it is still loading. I attach a screeenshot. someone can help me, thanks

Attachments: 
Image icon still loading.PNG
BV52's picture

BV52

Fri, 03/26/2021 - 17:29

Hi Juan,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV