Problems installing h5p content/libraries

Submitted by eritzinho on Thu, 08/23/2018 - 12:31
Forums: 
Installation and server related problems

Hello there,

I am having a problem when installing this plugin after a migration. As you can see in the attached snapshot 3 errors appear when I enter in the H5P libraries´ configuration. As a result, the hub is not connected to my webpage so I can not use H5P contents.

The only way to use some contents is to upload them manually. However, once that I have uploaded some contents it appears this message in the hub:

"Content type list outdated

Your site is having difficulties connecting to H5P.org to check for content type updates. You may not be able to update or install new content types."


Anyone knows which could be the problem?

Thanks in advance!

Attachments: 
Image icon h5p.jpg
Summary: 
libraries
BV52's picture

BV52

Mon, 08/27/2018 - 03:50

Hi eritzinho,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

eritzinho

Tue, 08/28/2018 - 11:11

Hello there!!

I am using Moodle v3.4.3 and H5P 1.9.

When I first installed this plugin, in h5p´s configuration the installed libraries were N/A. As a result I could not slect a content type from the Hub. The editor is telling me:

No content types are available

Your site is having difficulties connecting to H5P.org and listing the available content types.

 

Afterwards I uploaded a h5p conent type and then the message from the hub changed. Now I am able to use some content types but it looks like my moodle is disconnected from the hub, no updates for example.

Content type list outdated

Your site is having difficulties connecting to H5P.org to check for content type updates. You may not be able to update or install new content types.

 

I have tried in Chrome, Firefox and Internet Explorer and there are no browser console or PHP errors. The only message that appears is the next one:

-Peer certificate cannot be authenticated with know CA certificates

-Site could not be registered. Please contact your site administrator.

-The h5p hub has been disabled until this problem can be resolved. You may still upload libraries through the "h5p libraries" page.

Thank you very much!

Eritz

Attachments: 
Image icon h5p.jpg
thomasmars's picture

thomasmars

Tue, 09/04/2018 - 10:50

Hi, we recently had some problems with hosting of H5P.org, which is where you typically would get new content types. Please re-enable the content type hub in your "H5P Settings", and try to update the content type cache in the "H5P Libraries" page, then try to download them through the Content Type Hub(in the H5P Editor). If the problem still persists please look into the "Peer certificate cannot be authenticated with know CA certificates" error message, there could be some problems with the setup of your site and ssl certificate.
Best regards, Thomas