Moodle - Content Types Updates Available, but not Installing

Hi Gavin,Have you tried

Hi Gavin,

Have you tried uploading a sample content? If this works this is another way of updating the contents you can start with Column, Course Presentation and Quiz (Question Set).

If this does not resolve an issue or throws an error message, please include the following information:

Detailed steps to reproduce the bug (exactly how and when did it happen): Stated above
Platform and version number. Moodle 3.5.3+
Mobile or Desktop
Browser: Chrome, Firefox, Safari etc
H5P plugin version
H5P content type and version (if a content type was used), and a sample URL or attached H5P.
Any browser console errors
Any PHP errors
Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

Fri, 11/16/2018 - 15:59

Screenshot 2018-11-16 at 14.33.18.png

Still Having Issues

Hi,

Firstly, thank you for your help so far

I tried uploading the Column example. I tlooked like it was doing something, but then stopped - see screenshot from after it stopped.

3. Desktop

4. Chrome (up-to-date

5. H5P 1.12

6 - Various content types won't update

7. TypeError: Cannot read property 'libraries' of undefined

at t.<anonymous> (h5p-hub-client.js?ver=2018110600:24)

at Z (h5p-hub-client.js?ver=2018110600:17)

at beginUpdateQueue (h5p-hub-client.js?ver=2018110600:17)

at updateClassInstance (h5p-hub-client.js?ver=2018110600:17)

at beginWork (h5p-hub-client.js?ver=2018110600:17)

at a (h5p-hub-client.js?ver=2018110600:17)

at s (h5p-hub-client.js?ver=2018110600:17)

at c (h5p-hub-client.js?ver=2018110600:17)

at y (h5p-hub-client.js?ver=2018110600:17)

at h (h5p-hub-client.js?ver=2018110600:17)

8. Nothing in the logs

Best,

Gavin

Attachments:

Tue, 11/20/2018 - 09:59

Hi Gavin,Looks like libraries

Hi Gavin,
Looks like libraries are not being found. Can you check in your browser console for 'content-type-cache' request, should look something like this: http://example.com/mod/hvp/ajax.php?contextId=1&token=xyz&action=content-type-cache, and check what your response is. The request is run when you open the H5P editor.
You can also try to go into the "H5P Libraries" page in your Moodle plugin administration and click the "Update content type cach", then try again. Let us know what the response of the request is there and we should be able to help you further.

Tue, 11/20/2018 - 13:42

Libraries

Thomas,

Thanks for your cintinued help. I see nothing in the console when I open the editor. If I try to update a content type which as updates, I see the following:

h5p-hub-client.js?ver=2018110600:17 TypeError: Cannot read property 'libraries' of undefined

at t.<anonymous> (h5p-hub-client.js?ver=2018110600:24)

at Z (h5p-hub-client.js?ver=2018110600:17)

at beginUpdateQueue (h5p-hub-client.js?ver=2018110600:17)

at updateClassInstance (h5p-hub-client.js?ver=2018110600:17)

at beginWork (h5p-hub-client.js?ver=2018110600:17)

at a (h5p-hub-client.js?ver=2018110600:17)

at s (h5p-hub-client.js?ver=2018110600:17)

at c (h5p-hub-client.js?ver=2018110600:17)

at y (h5p-hub-client.js?ver=2018110600:17)

at h (h5p-hub-client.js?ver=2018110600:17)

I did try the "update content type cache' but I don't think it did anything.

Best,

Gavin

Wed, 11/21/2018 - 09:22

Hi, you have to look the

Hi, you have to look the network tab of your developer tools to find the request I pointed out.
Reference: https://developers.google.com/web/tools/chrome-devtools/network-performance/reference, when you find the request, you have to click it and then go to its response to see what comes out of it.

Wed, 11/21/2018 - 11:02

Response...

This is what I get:

Thu, 11/22/2018 - 10:04

Are you sure this is from the

Are you sure this is from the "action=content-type-cache" endpoint ?
The response should be in the following format:

{
"outdated":false,
"libraries": 
 [{"id":79,"machineName":"H5P.Accordion","majorVersion":1,
 "minorVersion":0,"patchVersion":18,"h5pMajorVersion":1,
  "h5pMinorVersion":5,"title":"Accordion", ...},...],
"recentlyUsed": ["H5P.MarkTheWords","H5P.InteractiveVideo","H5P.MultiChoice"],
"apiVersion":{"major":1,"minor":19},
"details":[]
}

Please also check which version of the H5P plugin you have in your plugins overview: https://docs.moodle.org/35/en/Installing_plugins#Plugins_overview

Mon, 11/26/2018 - 11:59

Output

Thomas,

I hope the attached is what you're looking for (I've changed the server URL, for security reasons. The plugin is updated this morning, but I still can't update libraries.

Best,

Gavin

Attachments:

output.txt

Tue, 11/27/2018 - 10:36

Hi Gavin,The output there

Hi Gavin,
The output there looks fine. A few more questions:
1) What library were you trying to update when this happens ?
2) Were you able to update any libraries before this started happening ?

Please enable debugging for Moodle (https://docs.moodle.org/35/en/Debugging).
Then try to update a content type again through the content type hub.

3) Are you seeing any PHP errors now ?
4) And what is the response from the "install-libraries" endpoint ? should look something like this: "http://example.com/mod/hvp/ajax.php?contextId=x&token=y&action=library-install&id=H5P.Column"

Tue, 11/27/2018 - 11:13

Your Patience is Appreciated!

I think we may be getting somewhere:

There are currently around 7 which have updates available - they all fail in the same manner
No
No errors shown - though there should have been because:
{"error":"Error writing to database","errorcode":"dmlwriteexception","stacktrace":null,"debuginfo":null,"reproductionlink":null}

So it would appear there's an issue there. Moodle itself is working fine, so the permissions, etc., I think are not an issue.

You may recall right up the top of this thread I had to manually create a column when I did the last upgrade (Moodle 3.5.3+, just updated to the latest version of the H5P plugin, which was slightly problematic as I had to manually create the add_to column in the mdl_hvp_libraries table of the database).

I updated H5P itself yesterday, so clearly the system is msotly fine, but something is not right. does this get us any further?

Gavin

Wed, 11/28/2018 - 11:33

Hi Gavin,For some reason it

Hi Gavin,
For some reason it seems like your site is not reporting the php errors it is getting, or you're not looking in the correct place for the php errors.
https://docs.moodle.org/35/en/error/moodle/dmlwriteexception suggests that you should be able to retrieve more detailed information about what the problem is by turning on debugging in Moodle: https://docs.moodle.org/35/en/Debugging. Please try to follow this guide tediously to enable "DEVELOPER" debugging.
Also check your php.ini file for where the php error log is being stored, this guide should get you in the right direction: https://docs.moodle.org/dev/PHP_error_logs.

Fri, 11/30/2018 - 10:36

Log Files Empty

Hi,

Log files are empty, I'll need to contact the hosting company. In the meantime, I'm wondering if removing the plugin and reinstalling would help? What happens to h5p activities if I delete then reinstall - do they remain in courses, or do they disappear completely?

Gavin

BV52

Mon, 12/03/2018 - 02:27