Course Presentation - Video Format Not Supported

Hi,

I'm getting an error message across all my Course Presentation videos saying 'video format not supported' - HOWEVER - all videos are MP4 format.

I've attached images so you can view the problem.

Can anyone help?!

Thanks

BV52's picture

Hi upliftdrone,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52