Organization disabled - Error Message

We have moved from on-prem to the cloud and when a user goes to use their HP5 content link they are getting the following message when a prof tries to access their content

"Organization disabled
This organization account is currently disabled
Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again.

Has anyone seen this before, and if so, do you know what may be causing it? 

Thank you

BV52's picture

Hi dlocke,

If I'm not mistaken I have answered your question through e-mail.



I got the same error message. How can I fix it plz?



BV52's picture

Hi Léo,

I believe I've also replied to an e-mail you sent.


Hi-I got the same error Message.

Please help me fix it-thank you so much!!


BV52's picture

Hi Nicola,

Please send an e-mail to [email protected]. Sorry we cannot enable, extend or renew accounts in the forums for security purposes.