Free trial ending?

Submitted by Qwkqwry on Tue, 09/27/2022 - 23:15
Forums: 
General discussion

When my free trial ends, does my work go away or is it recoverable? Can I transfer my work to someone else's account? Does it have to be an h5p account or can I share/transfer to a different account that allows for h5p development? I turn my account into a shared account that all my teammates can access?

BV52's picture

BV52

Tue, 09/27/2022 - 23:29

Hi Qwkqwry,

Once the free trial ends you will not be able to access your contents. However those contents will stay in the server for 30 days before they are completely deleted. Prior to expiration you can download those contents and you either upload them in someone else's H5P account or a website that supports H5P (i.e. a website that uses the H5P plugin).

Below are some relevant documentations:

https://documentation.h5p.com/content/1290451852069151698

https://documentation.h5p.com/content/1290717819257545728

You can also reach out to the H5P.com Customer Success team by sending an email to [email protected].

-BV

gwagner

Thu, 10/20/2022 - 23:27

May I follow up Qwkqwky's question to clarify: So if i have content I create for the next 30 days (or longer) that resides on H5P.com, if I then load it onto my Brightspace account before expiration, then does that content stay in my Brightspace account permenantly?  Or does it delete from by Brightspace after 30 days if I cancel my subscription with you? 

BV52's picture

BV52

Fri, 10/21/2022 - 00:08

Hi gwagner,

To use H5P in Brightspace you need to either connect it through LTI integration or embed it. Both needs an active subscription in H5P.com. Once the subscription/trial ends you will not able to access the contents created in H5P.com. Hopefully this helps and if you need further assistance feel free to send an email to H5P.com's Customer Success Team through [email protected].

-BV

gwagner

Fri, 10/21/2022 - 00:31

I understand that contents in h5p.com can not be accessed after expiration.  But once it is exported to a VLM say (or website),  is the interactive content still fully functional in that VLM/website regardless if the trial ends?

BV52's picture

BV52

Fri, 10/21/2022 - 00:45

Hi gwagner,

The contents are independent of the hosting service. So let's say you donwload the content prior to expiration and upload it into a a Wordpress site with the H5P plugin it will still work even after the trial ends.

-BV