No metadata was received from the H5P Hub

Submitted by tatiana.toro on Thu, 01/12/2023 - 21:59
Forums: 
Bugs in content types

Hello, I am using Moodle 4.1, when adding any type of H5P content it always generates the following message:

No metadata was received from the H5P Hub. Please try again later.

Thanks

 

BV52's picture

BV52

Fri, 01/13/2023 - 17:25

Hi Tatiana,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV