Can't install any content: Bad Gateway (502) Unable to interpret response. Please check your error log.

Submitted by TheChristopire on Wed, 07/10/2024 - 15:23
Forums: 
Installation and server related problems

'Bad Gateway (502)

Unable to interpret response.

Please check your error log.'

This error message appears when I try to install any content.

BV52's picture

BV52

Wed, 07/10/2024 - 18:45

Hi TheChristopire,

This usually happens if the server of H5P.org is under maintenance or having issues because of an unusual spike in traffic. As a workaorund you can download and then upload into your platform the sample contents: https://h5p.org/content-types-and-applications

I suggest that you start with the complex content types such as Interactive Books since it will also install the libraries of the content types that are included in it.

-BV

nxbac9

Thu, 07/11/2024 - 10:16

Hi  BV52

Really appreciate your response. I tried upload button but I got this error: 

OK (200)

Unable to interpret response.

Please check your error log.

Could you please show me how to fix it.

Thanks

Attachments: 
Image icon Screenshot 2024-07-10 223331.png

TheChristopire

Mon, 07/15/2024 - 19:29

Hi BV, Thank you for responding

Unfortunately the workaround didn't work. Is there any way we can fix the error?

Thanks

Hheal01

Sat, 10/26/2024 - 11:54

Try downloading and uploading the sample content to your platform—starting with Interactive Books can also help install essential libraries!