Interactive Video issues

Interactive video unwanted behavior in standalone interactive videos and interactive videos inside interactive Books.  Media will play with audio in background and interactions but no video.  Doesn't happen in all cases on every browser type.  At times, it will not work at all on Chrome but then work another day. Sometimes the IVs play correctly on Firefox and Edge but sometimes will not play right. Will not play on Safari as well, throwing an unable to play message at times or just not starting. Interactions "nodes" do not appear on the timeline either in Safari.  Did not play correctly on an Android browser on a mobile device either.

Support staff and developers tested updating libraries for interactive videos on archived server to safely test without endangering live courses.  Following is most recent error. 

Uncaught TypeError: can't access property "style", player.g is undefined

    create https://moodle-courses2527.wolfware.ncsu.edu/pluginfile.php/1/mod_hvp/li...

    <anonymous> https://www.youtube.com/s/player/2574220e/www-widgetapi.vflset/www-widge...

    <anonymous> https://www.youtube.com/s/player/2574220e/www-widgetapi.vflset/www-widge...

youtube.js:169:7

 

Best,
Mike Whitman - NC State University - DELTA

BV52's picture

Hi Mike,

If you are still encountering this issue and you are self-hosting your contents please make sure that you are using the latest version of Interactive Video.

On the other hand if you are hosting your contents in H5P.com please provide the URL of the content so that we can check.

-BV