Interactive Videos don't stop

Submitted by jakibu on Thu, 02/18/2021 - 09:42
Forums: 
Bugs in content types

At some users the interactive videos don't stop. I don't know which browser etc. they're using.
What could help?

Regards,

Jana

BV52's picture

BV52

Thu, 02/18/2021 - 18:13

Hi Jana,

I think we need more information regarding this concern. In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV

jakibu

Fri, 02/19/2021 - 09:44

Hi BV

I can't give you much information because the problem is only sporadic with students who use our content. I don't know what browser they use and what hardware.
Everything works for most of them.We use Wordpress 5.6.1. and H5P version 1.15.0. The content type is Interactive video.

Kind regards
Jana

BV52's picture

BV52

Fri, 02/19/2021 - 17:57

Hi Jana,

As much as I would like to help you troubleshoot or at least isolate the issue it would take a considerable time to create multiple test contents with every possible combinations of activities or contents within it and then test it using all major browsers in all major operating systems.

-BV