image hotspots not showing background image ipad air 2

Submitted by boton on Sat, 02/25/2017 - 03:30
boton's picture
Forums: 
Bugs in content types

Hi 5 People

A have a question about a "potential bug"

  1. Created an image hotspot activity on Moodle 3.2
  2. Added a background image 1280x1280 png transparent as background image
  3. Added 4 hotspots with text
  4. Tested Safari Version 9.1.3 (9537.86.7.8) Mac --> everything works OK
  5. Tested Firefox Version 9.1.3 51.0.1 (64-bit) Mac --> everything works OK
  6. Tested on ipad air 2 Safari --> background image doesn't show, but hotspots show in proper places and work (I have 2 units of this device and both with the same result)
  7. Tested on iPhone latest ios --> background image doesn't show, but hotspots show in proper places and work (I have 2 units of this device and both with the same result)

Replaced the Background Image with a JPG file and reduced dimension to 800x800

Same results as above.

Are there specific settings that I maybe missing?

A friend with a Samsumg galaxy 5 phone also reported that could not see the background image and everything else worked ok.

ANY help would be much appreciated,

 

Regards

Carlos Boton

Attachments: 
Image icon h5p-on-ipad.jpg
fnoks's picture

fnoks

Tue, 02/28/2017 - 08:58

Hi,

That was strange.

If you use your iPad and go to the Image Hotspots example here on h5p.org (https://h5p.org/image-hotspots), do you see the same problem?

Could try rotating your iPad, to see if the image is shown then? E.g from portrait to landscape.

boton's picture

boton

Tue, 02/28/2017 - 22:05

Hello

Thank you for your answer to the matter.

I ended up having a major issue with the Moodle installation on my hosting and having to re-install it from scratch.
As for now BOTH your example and my test Image hotspot are working fine on iPad.
I uploaded exactly the same .h5p file that presented the issue and now it is working just fine. 

Sorry but I have no idea what happened, since the issue happen for me and Australia and for a test person in Brazil.

 By the way H5P is the best thing I've seen in a long time. I'll use it a lot.

Kind Regards

Carlos Alberto (Beto) Boton

 

fnoks's picture

fnoks

Wed, 03/01/2017 - 09:26

Thanks for the feedback. Let us know if you see this again.