Tips appearing in Multi choice question on Course Presentation

Submitted by brigette_pusello on Wed, 02/28/2018 - 06:29
Forums: 
Content creation

Hi there,

I am using the course presentation and have included multi choice questions.

Often I am seeing the "tip" icon for the answers when I have never put any info in the tips feild during set up. When I select the "tip" in view mode it is blank but there is still a field? Obviously, I don't want these blank tips through my presentation.

Any ideas on how to solve this?

Thanks in advance :)

Attachments: 
Image icon tip_error.PNG
Content types: 
Course Presentation
BV52's picture

BV52

Wed, 02/28/2018 - 08:23

Hi Brigette,

I am unable to reproduce the issue you mentioned above. In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

brigette_pusello

Wed, 02/28/2018 - 22:49

Hi BV52,  thanks for the fast reply!

Here are my responses.

1. Using the course presentation feature, adding background (jpg) images and a single multi choice q on a slide (no tips). I then continued to copy this slide (modify it) and copy again, so on and so fourth. 15 slides total. (However the tips aren't connected to the same answer "position" (eg. a)) in every slide.) The responses are also set to randomize.

2. I have used the H5p website, internet explorer v11. I also see the tips when I open the website in Firefox. I have also uploaded to moodle via downloading/uploading into H5P editor and the tips still appear in the same places (slide3 onwards).

3. desktop.

4. see 2.

5. n/a

6. Course presentation. URL: https://h5p.org/node/192403

7. Don't think so

8. Don't think so

9. see URL.

Look forward to the help :)

BV52's picture

BV52

Thu, 03/01/2018 - 05:15

Hi Brigette,

I am still unable to reproduce the issue on my end creating the content here or in Moodle. Does this issue happen everytime you create a content (starting from scratch)? If so what is the version Moodle?

The good news is that I was able to fix your content. I uploaded the fixed content. 

-BV52

H5P file: 
Binary Data cp-multi-choice-tips-issue-195744.h5p

brigette_pusello

Fri, 03/02/2018 - 04:32

HI BV52,

I attempted to make more of these questions. I did not have any strange tips in these tests.

Do you have any idea where they came from?

Can I ask what you did to fix it?

Thanks

Brigette

brigette_pusello

Fri, 03/02/2018 - 04:38

Hi BV52

My mistake I did see the tips appearning in one instance (The first test I did).

  1. Open H5P website in Internet explorer v11.

  2. Create new Course Pres

  3. Add 1 MCQ.

  4. Enter question info.

  5. Do not even click the Tips button.

  6. Result: 1 tip appearing on option b.

    1. Note* The tip has appeared on the answer that is marked correct.

    2. Refreshed the “View” page, (the answers are set to shuffle) the tip has stayed on the same answer “Kangaroo”, not it’s location in the answer set.

 I will re-do this method and see if it happens again.

 

 

BV52's picture

BV52

Fri, 03/02/2018 - 07:46

Hi Brigette,

Thank you for the additional information. I fixed the content by clicking inside the tip box and pressing delete. I tried pressing cmd+A to check if it will highlight something (possibly a "space") to no avail. I'm not sure where the issue is coming from but there is one main difference in our system. I am using a Mac hence I can't use IE, I did try to repro this using Firefox, Safari or Chrome and failed. One suggestion that I have is to use a different browser on your system - first to check if the issue will persist and second if it doesn't as a workaround. Please post here the results of the test so that we can isolate the issue.

-BV52

brigette_pusello

Wed, 03/07/2018 - 23:51

Hi BV52., 

I have done some further tests to try and isolate this issue. Is there a way I can give you a .csv and word doc?

Cheers, 

Brigette

 

 

BV52's picture

BV52

Thu, 03/08/2018 - 09:39

Hi Brigette,

Would you mind uploading the file through a file sharing service like Dropbox or Google Drive and provide the link to us.

-BV52

brigette_pusello

Thu, 03/08/2018 - 22:26

What is the email address for me to share this with on google drive? Thanks

brigette_pusello

Thu, 03/08/2018 - 22:34

Hi BV52, 

I've made a publick link here https://drive.google.com/open?id=1m4VJQTH63e-nxqI15PK_mN64fV70e-oh 

If you look at the word doc first you can see what I aimed to test, the excel doc is a record of what happened as I attempted different things.

 

Cheers, 

Brigette 

I think i've worked out where the tips are prevalent for me (internet explorer), but who knows? they may be caused by something else. Hopefully we can work it out as this is a fantastic and popular tool. 

Brigette

BV52's picture

BV52

Fri, 03/09/2018 - 06:38

Hi Brigette,

Wow that is a very thorough test you did. I have filed a bug report so that the core team could take a look at it, you can follow the progress here. Temporarily use a different browser in creating CP contents.

-BV52

otacke's picture

otacke

Tue, 03/27/2018 - 08:57

Hi Brigette!

Just letting you know that we think we fixed the problem and that the solution should be released soon.

Best,
Oliver