H5P crashing / not saving changes Navigation Hotspot

Submitted by Student Learnin... on Tue, 05/01/2018 - 07:24
Forums: 
Content creation

 

I am creating an interactive video and when I finish adding a Navigation Hotspot I click done and then it takes me back to the upload/embed page and fails to save my changes. Also sometimes it takes me to a broken page "This page is having trouble loading"

 

I have tried breaking down the process into smaller steps and saving more often with some success. Any tips or tricks to get around this would be great. 

 

I had a quick look in the forums, but if anyone could recommend any particular thread that would be great.

 

 

 

BV52's picture

BV52

Wed, 05/02/2018 - 04:48

Hi,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

BV52's picture

BV52

Wed, 05/02/2018 - 04:48

Hi,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

Student Learnin...

Wed, 05/02/2018 - 06:15

Detailed steps to reproduce the bug (exactly how and when did it happen)

-Select interactive video 

-uploaded vimeo file

-added navigation hotspot

- pressed done

- redirected to upload page or website crashed no changes saved

Platform and version number. E.g. Drupal, Wordpress, Moodle.

Working on the h5p website

Mobile or Desktop

Desktop

Browser: Chrome, Firefox, Safari etc

Explorer and chrome

H5P plugin version

Na

H5P content type and version (if a content type was used), and a sample URL or attached H5P.

Interactive video, navigation hotspot

Any browser console errors

Not that I am aware of

Any PHP errors

Not sure

BV52's picture

BV52

Wed, 05/02/2018 - 14:23

Hi,

Thank you for the additional information. Would you mind sharing a sample Vimeo URL that you used? I can't seem to reproduce this with any other video that I used.

-BV52

Student Learnin...

Thu, 05/03/2018 - 06:04

Hi there,

 

Thanks for looking into this for me. Here is the URL https://player.vimeo.com/external/258904872.hd.mp4?s=f801c39b157fafa41a5...

I am using the high def mp4 URL. It happens when I add the second or third hotspot.

BV52's picture

BV52

Fri, 05/04/2018 - 16:01

Hi,

I failed to reproducing the issue using the video that you provided, both by downloading and uploading it and using the link. I managed to add at least 6 hotspots to it but I did not get the issue. Is the error consistent whenever you do this or does it show up intermittently? I am thinking that the server may have had an issue albeit minor that it got resolved right away.

-BV52

Student Learnin...

Mon, 05/07/2018 - 03:34

Hi BV52,

Thanks for all the time and effort you have put into this. It was having intermittently over the duration of one afternoon.

The server sounds like a likely cause. I will be working on it again later this week.

I will keep you posted.

Regards,

Fiona