H5P crashing / not saving changes Navigation Hotspot

 

I am creating an interactive video and when I finish adding a Navigation Hotspot I click done and then it takes me back to the upload/embed page and fails to save my changes. Also sometimes it takes me to a broken page "This page is having trouble loading"

 

I have tried breaking down the process into smaller steps and saving more often with some success. Any tips or tricks to get around this would be great. 

 

I had a quick look in the forums, but if anyone could recommend any particular thread that would be great.

 

 

 

BV52's picture

Hi,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

BV52's picture

Hi,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

Detailed steps to reproduce the bug (exactly how and when did it happen)

-Select interactive video 

-uploaded vimeo file

-added navigation hotspot

- pressed done

- redirected to upload page or website crashed no changes saved

Platform and version number. E.g. Drupal, Wordpress, Moodle.

Working on the h5p website

Mobile or Desktop

Desktop

Browser: Chrome, Firefox, Safari etc

Explorer and chrome

H5P plugin version

Na

H5P content type and version (if a content type was used), and a sample URL or attached H5P.

Interactive video, navigation hotspot

Any browser console errors

Not that I am aware of

Any PHP errors

Not sure

BV52's picture

Hi,

Thank you for the additional information. Would you mind sharing a sample Vimeo URL that you used? I can't seem to reproduce this with any other video that I used.

-BV52

Hi there,

 

Thanks for looking into this for me. Here is the URL https://player.vimeo.com/external/258904872.hd.mp4?s=f801c39b157fafa41a5...

I am using the high def mp4 URL. It happens when I add the second or third hotspot.

BV52's picture

Hi,

I failed to reproducing the issue using the video that you provided, both by downloading and uploading it and using the link. I managed to add at least 6 hotspots to it but I did not get the issue. Is the error consistent whenever you do this or does it show up intermittently? I am thinking that the server may have had an issue albeit minor that it got resolved right away.

-BV52

Hi BV52,

Thanks for all the time and effort you have put into this. It was having intermittently over the duration of one afternoon.

The server sounds like a likely cause. I will be working on it again later this week.

I will keep you posted.

Regards,

Fiona