Previsualisation is ok but the game do not appear on my blog

Submitted by Machiko et Laurent on Thu, 05/21/2020 - 08:29
Forums: 
Content creation

Hi,

I created a game for my blog and the previsualisation is ok but when I edited the article, the game disappear. I tried many things but it is not working :-(

Could you help me please ?

game : single choice set / blog's theme : busiprof

thank you very much

Laurent

Attachments: 
Image icon Screenshot_2020-05-21 Tonkatsu-porc pané à la japonaise et sa sauce - Apprendre le japonais - découvrir le Japon cuisine.png
Image icon Screenshot_2020-05-21 Modifier l’article ‹ Apprendre le japonais - découvrir le Japon — WordPress.png
Image icon Screenshot_2020-05-21 Tonkatsu-porc pané à la japonaise et sa sauce - Apprendre le japonais - découvrir le Japon cuisine(1).png
Content types: 
Single Choice Set
BV52's picture

BV52

Thu, 05/21/2020 - 18:04

Hi Laurent,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV

Machiko et Laurent

Fri, 05/22/2020 - 17:17

Bonjour,

j'ai créé un jeu avec single choice set et je l'ai intégré dans mon article. QUand je prévisualise mon article, le jeu apparait et je peux y jouer. QUand j'ai publié mon article, le jeu a disparu.

J'ai téléchargé H5P il y a 1 semaine environ. J'utilise worpress 5.4.1, mon thème est BUSIPROF. Je suis sur firefox

Merci d'avance de votre aide

 

Attachments: 
Image icon Screenshot_2020-05-21 Modifier l’article ‹ Apprendre le japonais - découvrir le Japon — WordPress.png
Image icon Screenshot_2020-05-21 Tonkatsu-porc pané à la japonaise et sa sauce - Apprendre le japonais - découvrir le Japon cuisine.png
Image icon Screenshot_2020-05-21 Tonkatsu-porc pané à la japonaise et sa sauce - Apprendre le japonais - découvrir le Japon cuisine(1).png
BV52's picture

BV52

Fri, 05/22/2020 - 19:46

Hi Laurent,

How about these:

  1. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  2. Any browser console errors
  3. Any PHP errors

-BV

Machiko et Laurent

Sat, 05/23/2020 - 09:07

Hello BV

I found H5P by looking for it trough the interface WordPress of my blog 1 week before.

No browser error or php errors.

 

BV52's picture

BV52

Mon, 05/25/2020 - 18:33

Hi Laurent,

Can you at least attach a screenshot of the browser console (ctrl+shift+J or F12).

-BV

Machiko et Laurent

Tue, 05/26/2020 - 11:20

Hi BV,

sorry, I am not very good at it.

 

Attachments: 
Image icon 20200526_111805.jpg
BV52's picture

BV52

Tue, 05/26/2020 - 19:15

Hi Laurent,

Do you use any lazy load plugin if you do I suggest that you turn it off or if possible configure it so that it doesn't affect your content.

-BV

Machiko et Laurent

Fri, 06/26/2020 - 11:46

Hi BV

it still not working. I stopped lazy load plugin but nothing change