Error Code When Trying to Download H5P Content

Submitted by PeerMentoring on Mon, 08/24/2020 - 15:28
Forums: 
Installation and server related problems

 

I am trying to move my H5P content from one wordpress site to another, but when I click on Reuse, and then Download as .h5p content, I keep getting a 404 File Not Found error code. Help please!

BV52's picture

BV52

Mon, 08/24/2020 - 19:41

Hi PeerMentoring,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV

PeerMentoring

Sun, 08/30/2020 - 22:55

Thanks for letting me know I needed more info! I am not expert, but here is what I can tell you:

1) Detailed steps to reproduce the bug (exactly how and when did it happen)See attached screenshots
  2) Platform and version number. E.g. Drupal, Wordpress, Moodle. WordPress 5.4.1 
  3) Mobile or DesktopDesktop (Mac)
  4) Browser: Chrome, Firefox, Safari etcChrome
  5) H5P plugin version1.15.0
  6) H5P content type and version (if a content type was used), and a sample
     URL or attached H5P.Course Presentation  (Pages are still listed as private, so there is no shareable URL)
  7) Any browser console errors
  8) Any PHP errors [1]
  9) Screenshots if it's a visual problem This happened the very first time I tried to download the content (and continues to happen).I can still embed the content on the site AND edit the presentation without problems. It is only the download that is creating the 404 error. Please help!
Attachments: 
Image icon Screen Shot 2020-08-30 at 4.52.52 PM.png
Image icon Screen Shot 2020-08-30 at 4.52.43 PM.png
Image icon Screen Shot 2020-08-30 at 4.52.29 PM.png
Image icon Screen Shot 2020-08-30 at 4.52.09 PM.png

kainyorick

Tue, 09/01/2020 - 09:23

Hi, I've got the same problem w with Moodle

1. Moodle 3.5
2. Desktop Windows
3. Chrome
4. H5P  1.21.0/2020080400
5. Communicate: Failed to connect to api.h5p.org port 443: Connection refused 

 

 

1.21.0

2020080400

 

kainyorick

Tue, 09/01/2020 - 09:25

Hi, I've got the same problem with Moodle

1. Moodle 3.5
2. Desktop Windows
3. Chrome
4. H5P  1.21.0/2020080400
5. Communicate: Failed to connect to api.h5p.org port 443: Connection refused 

 radek

kainyorick

Tue, 09/01/2020 - 09:25

Hi, I've got the same problem with Moodle

1. Moodle 3.5
2. Desktop Windows
3. Chrome
4. H5P  1.21.0/2020080400
5. Communicate: Failed to connect to api.h5p.org port 443: Connection refused 

 radek

gilgemms

Wed, 10/28/2020 - 09:37

Same for me (running on latest Wordpress), my (shared) hosting provider took a look into it and meant that the API of api.h5p.org doesnt answer on Port 443 https://