Quizzes not storing attempts
Hoping someone out there can help us. We use a lot of Quizzes in our Moodle site and have been having increasing trouble with them not storing learners attempts. Learners contact us and say that the site told them they had passed the quiz but when they look at the grade book it still stays it is incomplete.
There seems to be some correlation to workplace as we notice it sometimes affects several people from the same workplace though it does not always affect all. I am wondering if it is an issue with workplace internet security stopping it from registering their completion properly against the server?
This is happening intermittently across almost all of our courses and no matter what I do I can't replicate the issue with our test accounts. There are always at least some learners in the course that are able to successfully complete the quiz so it is not an overall issue.
The learners whos results are registered successfully have the following in their activity log. The learner's whos attempts are not stored do not have this.